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The Role
As a Production Support Engineer, you will support, monitor, and maintain the high availability of our platform across all of our markets. You’ll work closely with engineering, CX, product, and program teams globally for production incident response and post-mortem processes. You’ll work closely with the CX and Collections teams to discover areas of improvement for our product based ...

As the Head of Shared Services, you will oversee and coordinate the activities of various departments including Business Analysts, Quality Assurance, Workforce Management, and more, ensuring that our service delivery is efficient and effective.
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What You’ll do?
* Lead and manage teams across multiple service functions to ensure operational excellence.
* Drive the implementation of...

Role
We are currently seeking a Senior Cloud Infrastructure Engineer to design, implement, and maintain suitable infrastructure and applications on AWS and GCP public cloud environments using a DevOps mindset. You will bring world-class cloud-native infrastructure & automation expertise to implement solutions for deployment, monitoring & remediation in an automated fashion.
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What You'll Do...

We are looking for a Senior Data Scientist interested in solving one of the world's biggest problems: financial inclusion. As a Data Scientist, you will lead data science initiatives that drive improvements in customer experience, operational efficiency, and recovery. You will own the modeling cycle through scoping, development, deployment, after-sale, and monitoring, with a keen focus on busin...

The Role
The Data Platform Engineering team is building the infrastructure to support a best-in-class decision engine. The role requires excellent communication to collaborate with our key partners-- Machine Learning Engineers, Data Scientists, and Analytics Engineers. The Data Platform Engineering team serves these internal clients by setting up, maintaining, and evolving, infrastructure and ...

The Role:
As an Analytics Engineer II, you will build and maintain the presentation layer to provide aggregated, clean, and trustworthy data to the rest of the company. You will collaborate with other teams to seek ways to improve our data infrastructure. You will provide self-service and training to the rest of the company to enable data analysts to explore insights using our data infrastructu...

This role is focused on ensuring that Global Customer Experience Operations effectively supports the CX Teams in markets and that this global team drives the center of operational excellence while delivering customer delight specifically for Customer Care functions, processes and key metrics. The Global Customer Care Operations Manager is mainly responsible for managing the effectiveness and e...

Build Tala’s Global CX Operations analytics infrastructure focused on building the functional infrastructure that will create, house and evolve operational performance metrics analytics & insights across global & in market teams. Collect, consolidate, standardize & analyze operations data to enable in market operations make effective & data driven decisions & strategies. Partner with Global a...

The SDE will build and extend Tala’s backend architecture to support new country launches, new features, and a fast-growing user base. As a technologist, the Backend Engineer works towards building a highly available, scalable, reliable, fault-tolerant, and performant microservices platform.
The Backend Engineer follows Tala’s engineering processes and standards while advancing Tala’s mission ...

The Senior Machine Learning Engineer is an individual contributor who will build, monitor, and maintain Tala’s core machine learning and causal inference services and tooling. You will own customer-facing real-time streaming feature extraction and model inference, model-related batch compute platforms and jobs, service level objective definition and measurement, root cause analysis, software an...

Are you ready to lead the charge in shaping the future of global lending? As Tala’s head of Global Lending Products, your mission is to deliver innovative lending capabilities and products that drive customer financial well-being and delight to Tala’s markets! In this dynamic role, you will lead a team of top-tier product managers and technologists and collaborate with global and market leaders...

We are seeking a motivated Executive Assistant to be the supportive force behind several C-Suite leaders at Tala. Ideal candidates will have extensive experience supporting C-Suite executives and interfacing with internal and external stakeholders. You will intuitively manage challenging calendars and work closely with our executives and EAs to accommodate commitments and maximize impact. The i...

In this role, you will be leading efforts around the planning, development, deployment and performance reporting of lifecycle campaigns across SMS, in-app, push and email in our Kenyan market. This is a great opportunity for someone who enjoys the responsibility of seeing campaigns through from early stage to deployment and analysis, and has a strong passion for CRM software, execution and leve...

The Role
We are currently seeking a Cloud Infrastructure Engineer to design, implement, and maintain suitable infrastructure and applications on AWS cloud environments using a DevOps mindset. You will bring world-class cloud-native infrastructure & automation expertise to implement solutions for deployment, monitoring & remediation in an automated fashion.
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What You'll Do
* Automate ...

Shared Services Process Analyst, contributes with operations to build a best in class Customer Experience by daily monitoring and analyzing Relational & Transactional KPIs, sharing inputs, best practices, evolving and enhancing the procedures and standards to provide a top Customer Experience across all the key moments and of truth of their journey working with internal team members.
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What ...

About Tala
Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions – and our plan is to serve millions more, and have been named by the Fortune Impact 20 list, CNBC’s Disruptor 50, ...

About Tala
Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions – and our plan is to serve millions more, and have been named by the Fortune Impact 20 list, CNBC’s Disruptor 50, ...

About Tala
Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions – and our plan is to serve millions more, and have been named by the Fortune Impact 20 list, CNBC’s Disruptor 50, ...

About Tala
Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions – and our plan is to serve millions more, and have been named by the Fortune Impact 20 list, CNBC’s Disruptor 50, ...

About Tala
Tala is a global technology company building the world’s most accessible financial services. With more than $350 million raised from visionary investors, we are serving millions of customers around the world who have been overlooked by traditional financial institutions – and our plan is to serve millions more, and have been named by the Fortune Impact 20 list, CNBC’s Disruptor 50, ...